The HSLDA Store Return Policy
- Purchase price will be refunded if returned products and request for refund are received within 30 days of order date /OR/ shipping date /OR/ receipt.
- Items returned to HSLDA must be in resalable condition.
- Refunds do not include shipping charges.
- Replacements (not refunds) will be issued for items damaged during shipping.
- Personalized Diplomas--No refunds are given for Personalized Diplomas. We guarantee that each Personalized Diploma will be produced according to the information provided to us on the order form. If we have made an error, we will gladly reissue your order as soon as possible. However, we are not responsible for errors caused by incorrect information on the order form and will not provide a refund in such cases. If you place your order before 11:00 a.m. ET on any business day, you may make changes to your order up until 11:00 a.m. ET that business day. If you place your order after 11:00 a.m. ET on any business day, you may make changes to your order up until 11:00 a.m. ET of the next business day.
- Dated Graduation Items--Class of (2015) T-shirts, Graduation Announcements, and Thank You Cards purchased after June 15, 2015, are not returnable
Problems with your order? If you receive your order and find that something is damaged or incorrect, please contact us immediately at 540-338-8670. We will be glad to correct it as soon as possible.